Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
TLII2020A Mapping and Delivery Guide
Provide assistance to customers with specific needs
Version 1.0
Issue Date: April 2024
Qualification | - |
Unit of Competency | TLII2020A - Provide assistance to customers with specific needs |
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Description | This unit involves the skills and knowledge required to assist customers with specific needs in accordance with organisational requirements. It includes establishing contact with customers, identifying customer needs, and providing appropriate support to customers with specific needs. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Work is performed with limited or minimum supervision. It involves the provision of assistance to customers with specific needs requiring assistance within station areas both on and off a train. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Prepare for customers with specific needs |
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Element: Provide assistance to customers with specific needs |
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Element: Ancillary equipment is utilised safely in accordance with workplace procedures and safety regulations | ||||||||
Element: Communicate regarding customers with specific needs |
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